February 2, 2020
FBI Warns of Scammers
The FBI’s Boston Division recently released a Liaison Information Report for the Healthcare and Public Health Sector. They are warning of a sophisticated scheme where scammers are posing as medical board members and law enforcement agents in order to target providers in a wire fraud scheme.
We have uploaded the FBI’s report to our website and provided a link here. PRL strongly encourages you to read the report as it provides important information regarding these scams. Information provided includes a detailed overview of these scams, prevention steps, and avenues for reporting scams. Read the report here.
Best Doctors of Boston
Each year, Boston Magazine teams up with Castle Connolly Medical Ltd. to compile a list of the best doctors in Boston. We are very fortunate to work closely with some of these top physicians and assist them in their mission to provide excellent care. On behalf of everyone at PRL, we want to recognize the physicians who appear on their list and thank them for the amazing work they do. Read more about it here.
December 31st, 2020
Happy New Year!
On behalf of all of us at PRL, we want to wish you all a safe and happy New Year. Thank you for making 2020 another remarkable year. We eagerly anticipate continuing our work in 2021. Happy New Year!
December 25th, 2020
We want to wish all of our clients a Merry Christmas and a safe, healthy, and relaxing holiday season!
December 16th, 2020
Webinar: Strategies to Improve Patient Self-Pay
As more patients find themselves with high deductible plans or without insurance, practices must adjust how they approach collections. Join PRL’s Tim McNamara, Neal Ratto, and Janet Robinson as they discuss strategies for addressing the rising state of patient self-pay responsibility, as well as solutions to manage it. Join us for this informative webinar!
December Extra Mile Awards
We want to congratulate Erin Casey and Amanda Dionne, our recipients of the December Extra Mile Awards! Amanda, stepped right up to help out operations with an important and time-sensitive project for a client to go live.
Erin has been exceeding all her KPI requirements and assisting with the PPX Outbound calling in order for us to be successful. She has recently stepped up and volunteered to make training documents to be able to provide new hires with a resource while onboarding.
Thank you both for your hard work and efforts. We’re always so proud of our team!
November Extra Mile Awards
We would like to congratulate Megan Croft and Alyssa Martin, our recipients of the November Extra Mile Award.
Meg is a long term PRL employee who works the AR for the majority of our Ophthalmology clients. Without even questioning it Meg has stepped up and helped with training a new vendor, including reviewing claims, training, and documentation. This was a huge help to the team to ensure the vendor has the right training to work the claims correctly. Meg did a great job training them and providing feedback to make the relationship better and start the vendor off on the right foot.
Alyssa is always positive and such a pleasure to work with. She showed her commitment to the team and the client by offering to learn the charge entry process for SSO so that her teammate had coverage for PTO. Alyssa had never entered charges. She was able to quickly learn the charge process and will continue to cross-train to further expand her knowledge for future. In addition, the SSO system recently had system issues which resulted in several hours of work not saving. Alyssa had to go back and review her work to redo much of what she had already done including claim and account notes.
November 25, 2020
PRL Will be Closed on Thanksgiving ????????????
Our office will be closed for business on Thursday, November 25 for the Thanksgiving holiday. We hope that all of our staff and clients have a safe, socially-distant, and healthy holiday. We will re-open on Friday, November 26. Happy Thanksgiving!
November 17, 2020
2021 Evaluation & Management Changes Webinar
The new year is approaching fast and there are plenty of changes to E&M codes for 2021. We want your organization to be prepared so you can continue your billing operations without disruption. Join Pam Altner, Lead Medical Coder, for an exclusive webinar, 2021 Evaluation & Management Changes, on Tuesday, November 17. Register here.
November 11, 2020
PRL Celebrates Veterans Day
Today we are observing Veterans Day in honor of the brave men and women who have served their country in the Armed Forces. We want to recognize their sacrifice and service. Thanks to all of the veterans who have worked to keep us safe, secure, and free!
October, 22nd 2020
October Extra Mile Award
We would like to congratulate Kaite Todd and Janet Lutkus, our recipients of the October Extra Mile Awards.
Katie was very helpful and played a pivotal role in the successful rollout of Okta. She took the time to provide feedback and troubleshoot whenever it was needed. She remains incredibly knowledgeable of Okta and continues to help out her teammates whenever an app needs testing.
Janet consistently goes above and beyond and the growth she has demonstrated in the last year was very impressive. She’s a great coder, a team player, and a hard worker who deserves this recognition.
October 16th, 2020
Marguerite’s Place Virtual Gala
Mark your calendars on October 16th for Marguerite’s Place Virtual Gala! Join us and our friends over at Marguerite’s Place for a night of fun, raffles, and raising awareness for their amazing mission of helping homeless women and children in Nashua. For additional information and instructions on how to make a donation, please follow this link.
October 12, 2020
PRL Joins DWC New Hampshire
PRL has recently joined the Diversity Workforce Coalition of New Hampshire as a sustaining member. Fostering diversity and inclusion is a top priority at our company and we are excited to join forces with other businesses to advance this important cause. Together, we can work to make the workplace more diverse, welcoming, and inclusive.
September 28th, 2020
Meet Katie Todd, Our New Marketing Intern
Katie Todd is going to be our new marketing intern here at PRL as she works towards her MBA. She is already a full-time employee at PRL and we are really excited to work with her on building up our marketing and public relations presence. Welcome, Katie!
September 24th, 2020
September Extra Mile Award
We want to congratulate Holly Laro for receiving our September Extra Mile Award. Keep up the great work, Holly!
Welcome to PRL, Danielle Mahoney
We would like to give a warm welcome to Danielle Mahoney to the PRL team. She will be joining us as the new Director of Revenue Integrity where she will oversee our Accounts Receivable, Coding, Specialty Billing, and RCx teams. Welcome, Danielle!
September 1st, 2020
Marguerite’s Place Corporate Partnership
We are proud to announce a new milestone with Marguerite’s Place. PRL is now a corporate partner with this fantastic organization that has helped countless women and children in our community. We are thrilled to see where this new partnership takes us both. Stay tuned for additional details, as well as opportunities to give and get involved.
August 28th, 2020
Virtual Coffee Break
This Friday, the entire team is taking a break and grabbing some virtual coffee. We are meeting online for a break from our busy days to catch up and have some fun!
August 21st, 2020
August Extra Mile Awards
PRL would like to congratulate both Olivia Leger and Max Tucci for receiving this month’s Extra Mile Award. Olivia was nominated by her fellow peers for exemplifying a high level of commitment to the team. During her time at PRL, Olivia has worked diligently to refine existing processes and provide support when needed. Max Tucci was nominated for his unrelenting desire to learn and dedication to completing assignments to the best of his ability. In addition to that, Max always has a smile on his face and a joke to lighten any mood. Great work, you two!
July 24th, 2020
Jackbox Game Night
COVID-19 isn’t stopping our staff from relaxing and having fun together. On Friday, July 24, we held another one of our virtual team game nights. We participated in a challenging game of trivia and enjoyed socializing together on Zoom. This is one of the many ways that we bond together as team and build up our PRL community!
Celebrating Sandy Vaillancourt’s 25th Anniversary
We want to celebrate a major milestone for one of our team members. Congratulations to Sandy Vaillancourt, who is celebrating her 25th anniversary at PRL. Sandy has worked as an Account Manager and now our RCM Lead since she joined PRL in 1995. We want to recognize Sandy’s contributions and devotion to her career at PRL and we are so lucky to have her on our team. Thank you, Sandy!
July 23rd, 2020
July Extra Mile Awards
Stephen Mathewson and Monique Beauregard have been nominated for this month’s Extra Mile Award. Both have been recognized for their commitment to going above and beyond in everything that they do. Stephen Mathewson has shown a high degree of excellence in problem solving and adaptation. During these trying times, Stephen has stepped up to the occasion to produce extraordinary results. Monique Beauregard has proven to be a valuable asset to the team as well. Her infectious personality and positive attitude makes even the hardest days more enjoyable. She is not only dependable but fearless in taking on new challenges. Congratulations to you both!
June 29th, 2020
June Extra Mile Awards
We want to recognize Elaine Chick and Josh Beverage as our latest Extra Mile Award recipients. Elaine Chick was recognized as a recipient of this months Extra Mile Award. She has shown great commitment to the PRL community and our clients. Her ability to quickly problem solve has proven to be an incredibly strong asset to the team. Josh Beverage was also awarded for the month of June. He was acknowledged for his willingness to learn and tenacity to succeed. PRL is grateful to have someone like him on the team. Congrats to you both!
June 15th, 2020
Welcome Janet Robinson
PRL would like to welcome Janet Robinson to our team where she will be managing our call center. Providing a positive experience for patients as they pay their bills and ask questions related to their account is a top priority for us. We are excited to work with Janet and continue improving the healthcare experience for our clients’ patients. Welcome Janet!
June 1st, 2020
PRL is now on Facebook
Physicians Resources LTD is now on Facebook. Be sure to follow our page for the latest updates, news, and developments in our company and the RCM industry. Check out our new page below.
Physicians Resources LTD on Facebook
May 28th, 2020
May Extra Mile Awards
Congratulations to Dee Kotosky and Rachel Romeo, our May Extra Mile Award Recipients! Dee was nominated for her continuous innovation despite these unprecedented times. Through thoughtful communication and understand, she was able to maintain a high level of productivity and professionalism. Rachel was nominated for her commendable display of commitment. During her time at PRL, Rachel has consistently supported three separate departments further emphasizing the importance of teamwork.
May 22nd, 2020
Telemedicine Policy Updates Webinar Now Available
Didn’t make it to our webinar on May 19th? The entire presentation has been recorded and is available to view. Stay up to date with the latest updates to telemedicine policy as we adjust to the new normal of healthcare. View the recording in the link below.
View the Webinar
May 19th, 2020
Webinar – Telemedicine Policy Changes
12-1 PM EDT In response to the current pandemic, telemedicine policies have evolved greatly over the past few months. It’s becoming increasingly apparent that telemedicine will be a new, permanent factor in healthcare administration and medical billing. In an effort to keep you informed, we will be sharing important updates in the upcoming webinar Telemedicine Policy Changes. You won’t want to miss these important updates that will impact your organization. Click on the link below to register for the webinar.
May 5th, 2020
Webinar – Cash Acceleration Strategies For Allscripts
2-3 PM EDT For practices severely impacted by the sharp decline in patient volumes and resulting revenue decline due to the pandemic, accelerating cash collections is a vital component of everyone’s recovery strategy. Physicians Resources LTD (PRL) and Culbert Healthcare Solutions will share their expertise related to the tactics and technologies Allscripts PM Users can leverage to affect cash collections. This free webinar is intended to provide actionable methods that are time tested.
May 1st, 2020
Welcome Chris Bulkley!
The PRL team would like to give a warm welcome to Chris Bulkley, our new VP of Operations. Chris brings with him over 10 years of RCM experience on both the provider and payer sides, with leadership roles in operations, customer support, and product management. He is an alumnus of Cornell University and a veteran of the U.S. Army. Welcome, Chris! We are excited for all the great things we are going to accomplish.
April 30th, 2020
CMS Press Release – Changes and Regulatory Waivers
On April 30, CMS published a press release announcing many changes and regulatory waivers allowing additional flexibility during the COVID-19 pandemic. These are the most notable changes in the press release:
- CMS is increasing payments for audio-only telephone visits
- Further expansion of telehealth services
- New rules supporting and expanding COVID-19 testing
- Physical Therapists and Occupation Therapists allowed to delegate maintenance therapy
- Suspension of ASC staff privilege requirement during COVID-19 declaration
For additional details on all of these changes, read the full press release here.
April 25th, 2020
PRL is Hiring!
PRL is hiring! If you are looking to join an incredibly talented team and take the next step in your career, consider working at PRL. We are looking to fill open positions including a Patient Experience Specialist, a Certified Medical Coder, and an Accounts Receivable Specialist.
For a complete list of opportunities and to apply online today, please visit our Careers Page
April 24th, 2020
Denim Day Friday
The current stay at home order hasn’t stopped us from our Denim Day Fridays, when we donate to Marguerite’s Place, Inc. in exchange for dressing down in jeans. Now is the time to be generous and support those in our community who need it most! #physiciansresourcesltd #community
April 20th, 2020
April Extra Mile Award Recipients
Both Leah Connolly and Matt Harkin were nominated for the April Extra Mile Award! Leah was nominated for her ability to effectively collaborate with her peers and drive productivity. Matt was recognized for his unparalleled kindness and willingness to help others succeed. Both have been instrumental as PRL continues to work from home. Great work team!
March 30th, 2020
New Providers Resource Page
Due to the circumstances of COVID-19, many providers are turning to telehealth in order to continue administering care. We know that this transition is challenging, resulting in a lot of conflicting information. The following is our to-go resource for telehealth information. Here you will find helpful guides for telehealth coding and billing, a document of FAQs that we’ve fielded from clients, and a video overview by Pam Altner, our Lead Medical Coder.
March 27th, 2020
Telehealth – Guidelines For Billing Codes
If you are turning to telehealth as a means to administer care to patients, it is crucial to understand what services are covered and how to bill them using medical codes. Please read our guide for successfully administering virtual care and how to develop a plan for integrating these guidelines into your telehealth service offering.
March 16th, 2020
An Important Update Regarding COVID-19
As the coronavirus pandemic causes significant disruptions to daily life, PRL is ahead of the curve and prepared to weather this crisis. We are taking extra precautions to protect the safety, health, and well-being of our employees and our community. We are following CDC recommendations and implementing best practices regarding social distancing, cleanliness, and hygiene. These changes are effective immediately on March 16, 2020.
- PRL will require all non-essential personnel to work from their homes until further notice
- All business travel and offsite meetings are suspended
- All onsite client meetings are suspended; we will continue to hold our regular meetings virtually
- Courier routes have been suspended until further notice
In addition, the PRL team is monitoring the new changes to telemedicine policies and will be communicating summarized information to our clients within the next 24 hours. Our experienced coding and compliance team is well versed in telemedicine and will make the necessary resources available to support our clients. We will continue to provide additional updates as this situation evolves.
March 26th-27th, 2020
NH-VT HFMA Annual Conference & Sponsorship
Tim and Ken are heading to the New Hampshire-Vermont HFMA Chapter Annual Conference from March 26th through March 27th. On top of that, we are sponsoring five UNH students who are studying Health Management Policy to attend this conference with us. We are helping cultivate the next generation of health management experts through networking, professional development, and opportunities like this. HFMA will be held at the North Conway Grand Hotel in North Conway, NH.
February 24th, 2020
Another Successful Jobs Open House
We hosted another Jobs Open House right in our Merrimack office and enjoyed talking to the many professionals in the area who came out to learn more about PRL. In the coming weeks, we’ll be introducing some of our latest hires to the PRL team. Thank you for all who came out to this event. Stay tuned with career opportunities at our company by exploring our Careers Page!
February 20th, 2020
Read Our Latest Blog Post
PRL is a great company to work for and our latest blog post discusses why. We pride ourselves on our positive culture of integrity, commitment, and innovation. Read our blog to learn how our company invests in our people, our customers, and our community. Read it here.
Brian Hall Performs Service Mission in Belize
Earlier this month, Brian Hall completed a service trip to the historic Gales Point community in Belize. There, he helped build a new infirmary and an elaborate playground for all the students to enjoy. He also spent time tutoring students and bonding with the community. We are so proud of Brian and the amazing accomplishments from his mission trip. PRL is proud to support this noble mission and we look forward to watching the Gales Point community benefit from the power of education.
February 25th, 2020
Marguerite’s Place Mardi Gras Party
On Fat Tuesday, February 25, we are having a Mardi Gras Party for Marguerite’s Place! There will be food, beer, entertainment, and a raffle where the grand prize is a 5 day trip to the French Quarter of New Orleans. We are excited to raise money for Marguerite’s Place and help them continue to provide support and transitional living for homeless women and children. The party will be held at Odd Fellows Brewing in Nashua from 5:30-8:30 pm on February 25. Purchase tickets online today and help contribute to a great cause!
January 28th, 2020
January Extra Mile Awards
Congratulations to Kristen Grassi Rollins and Ioannes Cupin (IB), our Extra Mile Award Recipients for January! Kristen was nominated for her unrelenting commitment to helping others succeed all while maintaining a high level of integrity. IB was nominated for his willingness to take on new tasks and improve existing processes. IB’s innovative thinking makes him a valuable asset to the team. Great work!
January 10th, 2020
Introducing Patient Payment Xcelerator (PPX)
This is a game changer! Introducing Patient Payment Xcelerator, the latest innovation from Physicians Resources LTD. Improve self-pay and collections with this robust platform. Patient experience is front and center in the new decade and PPX can help your practice improve your collections while keeping overhead costs to a minimum. Check out our latest blog and our new web page for additional information on this new RCM solution.
January 6, 2020
Jobs Open House
On Monday, January 6th, we are hosting a jobs open house in our Merrimack office. This is a great opportunity to explore open positions at PRL, talk to our leaders and staff members, and learn a little bit about our work. Come join us from 5:30 to 7:30 at 316 Daniel Webster Highway in Merrimack. Hope to see you there!
January 1, 2020
Happy New Years!
Physicians Resources LTD is welcoming in the new year and decade better than ever. We would like to thank our customers for their continued support as we grow and evolve. This year, we have some exciting new developments that will have a great impact on patients and providers alike. In addition, we would like to express our gratitude to our employees, whose hard work and innovation keeps us moving forward. On behalf of all of us, Happy New Years!
December 19th, 2019
Marguerite’s Place Gift Wrapping
Every holiday season, our employees come together to sponsor families from Marguerite’s Place. This year, we sponsored two families from Marguerite’s Place and sent them Christmas gifts. We volunteered an afternoon to wrap the gifts and prepare them for delivery. There’s nothing like helping others in need and bringing a little bit of joy in their lives!
Extra Mile Awards Recognition
We would like to recognize Chelsae Gagne and Stefenie Sappet as the recipients for our November Extra Mile Awards. Chelsae embodies the value of communication and coachability through her exceptional demonstration of professionalism and wiliness to learn. Stefenie was nominated for her ability to uphold the core value of integrity through helpful interactions with other coworkers and a persistence
to foster an inclusive atmosphere for all. Congratulations to you both!
Extra Mile Awards Recognition
Each month, we recognize employees who have gone above and beyond in their role with an Extra Mile Award. Recipients must be nominated by a fellow colleague. For October, we have two employees who are receiving an Extra Mile Award for their hard work. We would like to recognize Amanda Dionne and Kim Gagne. Thank you both for your efforts and keep up the great work!
PRL Employee Anniversaries
Three of our employees are celebrating their work anniversaries with us this month; Kaitlin McDonough, Amy Laro, and Cheryl Nelson. We appreciate all of your hard work and dedication to the PRL mission. Thank you and congratulations!
October 19th, 2019
Celebrating 25 Years of Marguerite’s Place
This Saturday, we’ll be celebrating a major milestone with the amazing people at Marguerite’s Place, who have been helping our community for over two decades. We want to congratulate Marguerite’s Place for their success and their life-changing work helping homeless women and children get the support they need. Here’s to another 25 years!
September 16th, 2019
Arpin Strong 6th Annual Charity Golf Tournament
On Monday September 16, we’ll be participating in the Arpin Strong charity golf tournament. This amazing event takes place every year to benefit local non-profit organizations. This year, part of the proceeds will be donated to Marguerite’s Place, an organization that provides housing, support, and services to homeless women and their children. We’ve worked closely with Marguerite’s Place for many years, so this year’s tournament is very special to us. This event is taking place at the Four Oaks Country Club in Dracut, Massachusetts.
Happy 25th Anniversary, Stephen!
Stephen Mathewson, Operations Representative, reached a major milestone this month with his 25th Anniversary on our team. We hired Stephen out of high school in 1994 and he has filled many roles over the years including courier for our clients, managing the mail room, and sorting, posting, and performing research. We think of Stephen as family and we are grateful for his many years of dedication to PRL.
Extra Mile Awards Recognition
Each month, we recognize employees who have gone above and beyond in their role with an Extra Mile Award. Recipients must be nominated by a fellow colleague. This month, we have two employees who are receiving an Extra Mile Award for the outsized, positive impact they’ve had. We would like to recognize Barbara Callahan and Krysten St. Louis this month for their outstanding work ethic and contributions. Thank you both for your efforts and keep up the great work!
August 14, 2019
Physicians Resources LTD is hosting a Job Fair/Open House!
Wednesday August 14, 2019
4:00 – 6:00 PM
316 Daniel Webster Highway, 2nd Floor
Merrimack, NH 03054
Become part of a team that makes a difference in the lives of healthcare professionals and their patients every day.
Open positions include:
- Accounts Receivable Specialists
- Accounting Clerk
- Certified Medical Coder
- Client Service Managers
- Client Services Specialists
- Interface Specialists
- IT Support
- Patient Experience Specialists
- Patient Experience Director
- Revenue Cycle Management Representative
Click Here to learn more >
July 1, 2019
Welcome to Our Latest New Hires
We would like to welcome the three newest members to the PRL team, a group of dynamic, experienced women who share our passion and enthusiasm for RCM.
Barbara Minakin – Credentialing Specialist
Dawn Herman – Accounts Receivable Specialist
Andrea Dadekian – Patient Experience Specialist
Welcome to the PRL team, Barbara, Dawn, and Andrea. We’re honored and excited to work with you to ensure the best service for our clients!
June 27, 2019
We’re Going Over the Edge for Marguerite’s Place
This summer, four of our team members are participating in the United Way of Greater Nashua’s Over the Edge Fundraiser. Join Stefenie, Melissa, Alyssa, and Rebecca on June 27 as they rappel off of the Brady Sullivan Tower in downtown Manchester to raise funds and awareness for Marguerite’s Place. This is a great organization that provides transitional housing and support services for homeless women and their children. Donate to Marguerite’s Place Today, every dollar counts.
Spring & Summer 2019
Career Opportunities at Physicians Resources LTD
Our team is growing and looking for great candidates for several job openings. We are excited to announce three openings on our RCM team. PRL currently has the following positions available; Accounts Receivable Specialist, Client Account Specialist, and Revenue Integrity Manager. Are your or someone in your network ready to join the best RCM team in New England? Visit our careers page today!
May 1, 2019
PRL is Attending HBMA Compliance Symposium May 8-9
Norm Bergeron is attending HBMA Compliance Symposium from May 8-9 in Chicago. There are a lot of federal compliance risks including phishing emails, social media, and workstation security that RCM executives must address and avoid. We take compliance very seriously and are always looking for educational opportunities to improve our compliance program.
February 12, 2019
Physicians Resources LTD Launches a New Website
We recently launched a brand new website. Online, you will find up to date information our service offerings, customer success stories, career opportunities, and resources for healthcare IT and RCM professionals. Check out our site and see what the team at Physicians Resources LTD has to offer!